Company Description
Ideal Landscaping & Irrigation has been enhancing outdoor landscapes in the Triad since 1999. We Create, Maintain, Irrigate and Illuminate Landscapes of distinction in the Greensboro, Winston-Salem, Summerfield, and surrounding areas.
Role Description
This is a full-time role for a Landcare Consultant at Ideal Landscaping & Irrigation. As a Landcare Consultant you are responsible for the overall customer experience. Serving as the primary contact for clients and building long term win-win relationships. Providing excellent customer service and proactive communication for the short and long term care of our clients properties. This position will Advise and Consult with clients both internally and externally to ensure satisfaction! Leaving the production management to the Property Managers! This is a semi-remote position requiring the candidate to live within the market we serve and only report to the office as needed for meetings.
What You’ll Do As a Landcare Consultant
- Ensure clear and open communication with all clients that develops clear and realistic expectations that match the scope of the agreement
- Responsible for 95% Customer Retention rate
- Meet or exceed enhancement Sales goals
- Present to clients timely renewal proposals
- Develop relationships with client as to become their Resource Person for all their exterior needs
- Develop and maintain a routine site inspection schedule
- Ensure clear communication of expectations from the customer are passed along to production
- Provide input to production of the status of staff and operations
- Setting and maintaining clear expectations for quality of landscape care
- Verify the use of proper horticultural practices to ensure quality care by following inspection process
Qualifications
- Have a minimum of 3 years experience in Account Management
- Minimum of 5 years in the landscaping or similar service industry
- Advanced horticultural knowledge with local plant and turf species and requirements
- Excellent interpersonal skills to relate to a variety of customer types
- Be a disciplined self starter focused on accomplishing personal and team goals
- Be able to communicate clearly with homeowners and customers
- Have exceptional time management and organizational skills
- Have a valid North Carolina driver’s license
- Must really enjoy working in a fast pased environment that thrives on poking fun and joking around while accomplishing our individual and team goals. We have FUN everyday!
